Shipping & Returns

Gift wrapping is available free of charge.

Shipping

Due to the custom nature of our work, all gem types or colors may not be immediately available. Some items are available for immediate delivery, please call for details: (800) 686-7633 (9:00am to 5:00 pm, EST). Otherwise, please allow 1 to 2 weeks for delivery. We use United States Postal Service unless otherwise preferred and ship registered/insured. Flat rate is $12.00 per shipment. We accept VISA, MasterCard, Discover, money orders and personal checks (please allow time to clear).

Returns

Your satisfaction is guaranteed. If you are not fully satisified with your item, please follow the guidelines below.

For web purchases: simply return unused and unaltered items to us along with an original receipt for a full refund or exchange within 15 days.

For in-store purchases: items can only be exchanged for store credit or other merchandise, items must be unaltered and unused and must be accompanied by an original receipt within 15 days of purchase.

Special orders and custom designs are not exchangeable.